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Group & Individual accommodation Bookings

Terms & Conditions

 

1.             How do I make a reservation?

You can make a reservation for a group booking by simply returning this document, signed where indicated. If you wish to make any special arrangements or special requests, please do not hesitate to contact our Reservationist, who will be glad to help.

 

  1.             What is included in the amounts charged for my reservation? How should I pay?

All prices charged to you are VAT inclusive.  We will provide you with a detailed invoice, so you know what items you are paying for.  We accept most credit/debit cards, but if you wish to use our credit facilities, then please make this aware before confirming your booking.  Please note that unless you have been granted credit facilities, overdue amounts shall accure interest from the due date at 1.5% per month

 

  1. Can I amend the number of guests attending?

No problem, as long as you give the hotel adequate notice of the change.  Please note however that our cancellation policy will apply if the umber of guests decreases significantly (i.e by more than 5%).  In the event that you have additional guests, we will do our up most to offer them the same service we offer to your other guests. However the price of your reservation will then be increased.

 

  1. Can I cancel my reservation?

A cancellation of your reservation would result in a considerable loss for the hotel, should you need to cancel your booking, please refer to the following cancellation terms:

If I cancel:                                                                                               My Cancellation charge will be:

1-3 months prior to the scheduled booking for the group                100% of the amount of my reservation          

6 weeks prior to arrival for Individual bookings 1-5 rooms             0 charge

 

Individual Bookings = 12 noon day prior – free cancellation

 

5.             Can we cancel your reservation?

In the unlikely event that the hotel needs to cancel your reservation, we will immediately refund you any advance payment you may have made.  We will only cancel your reservation if any of the following events occur:

a)        The hotel is closed due to fire, order of public authority or by any other cause outside of our control

b)       The reputation of the hotel may be damaged by the reservation or disturb other hotel guests

c)        The person or entity making the reservation is declared bankrupt

Once you have been refunded for the cancelled booking, the hotel will have no further liability regarding your reservation.

 

  1. Can I bring my own food?

It is not permitted to bring food or beverages onto the hotel premises. The hotel provides a lounge bar and restaurant to purchase food and beverage.

 

  1. Who’s liable in case something goes wrong?

Our rule is: If you break or damage our property then you or your company are liable for costs. Therefore, a pre authorisation is taken from every guest on check in to cover any possible damages.  The amount is returned to the guest providing no damage has been caused.  We shall only be liable to you and to the persons staying within the hotel for injury to persons, loss or damage to property due to our negligence.  Similarly, we shall hold you liable for any loss or damage to our property and for injury to persons including staff and guests arising out of the negligence of your attendants of your reservation.

 

Thank you for taking the time to read our terms and conditions.  We have tried to keep them as simple as possible.    Should you have any further questions, please do not hesitate to contact me, or any other member of staff who will be happy to assist you.

 

 

 

 

Jane Jones

Reservations

 

 

 

 

 

 

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